FAQ

How long does shipping take?

The standard shipping time is 10 to 15 business days, depending on the location. You will receive a tracking number to follow your order.

Do you offer free shipping?

Yes, we offer free shipping on all orders. During special promotions, we also offer free tracked shipping.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to follow your package in real time.

Can I return or exchange a product?

Yes, we accept returns and exchanges within 30 days of receiving the product. The items must be in their original condition and unused. Please contact our customer service to start the return or exchange process.

Important: the return policy does not apply to personalized or custom-made items (engraved necklaces, bracelets with personalized names, personalized birthstones, etc.). Returns of these items are accepted only if the product is defective or damaged upon receipt. In that case, we will exchange the product, but we will not issue a refund.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. All transactions are secured and encrypted to protect your data.

How can I contact customer service?

You can contact us through our contact form on the website, by email at contact@dolyxo.com, or by phone at the number listed on our contact page.

Do you have a physical store?

At this time, we operate exclusively online, which allows us to offer a wide range of products at competitive prices.